A great starting point
Give retailers feedback
Customer loyalty is really important to our high street retailers, so if you're unhappy with a particular product or range, shop signage or layout - let them know.
Our top tips on feedback to retailers
Go straight to the top. Large high street retailers give their stores specific instructions on how to display their merchandise, and brands like NEXT have their own in-store designers - your local store will most likely have no say on what is sold, and how.
Don't be afraid to call. Emails are a great way of giving feedback, and you have a written account of who said what, and when. Unfortunately you are very likely to receive a standard, cut and pasted reply. If you can stand the menu-options and possible queue, try calling instead and ask to speak to someone in charge of children's wear.
How to find the right contact information. Most retailers have online contact forms, a myriad of phone numbers and email/post addresses available on their websites. It can be pretty mind boggling even before you get to the multi-choice options. If you're feeling bamboozled try one of these handy sites.
Get social. Retail marketing has taken to social media in a big way, and its seen as a great way of reaching out to customers and building positive brand image. You may not always get a reply from posting or tweeting, but its often a great call to arms for others who feel as strongly as you. We have seen products pulled and apologies issued after a good social media storm - and remember to tag us in too @letclothesbe or hashtag #letclothesbeclothes
Make a formal written complaint. Writing to a big retailer can seem a bit daunting, and I'm not going to lie to you - most of the replies we receive are standardised cut and pasted waffle like "we'll pass on your feedback." That doesn't mean you should give up, but be sure to make it clear that your future custom is effected and you are likely to go elsewhere if you are not taken seriously.
Download our letter template here
Start with one of the most important factors for the business you have contacted. This issue has affected your opinion of them as a brand and you are less likely to spend your money with them.
Include details about your complaint, like the specific garment or display, the store you use and the impact this item/experience had on you.
Offer a chance to make things right. How could this business do things differently? State the sorts of values that matter to you, and why you believe responsible retailing is important. Be reasonable with your request, maybe small steps that could lead to a bigger change in the future.
This is a bit of an obvious one, but needs to be included - be super polite. Sure, say you're angry and upset, get some feeling in there, but never be offensive or sweary.